Digital Product Purchases
Due to the nature of digital products, all sales are final once a download link has been accessed or a product file has been downloaded. Digital products cannot be canceled after delivery begins.
Pre-Orders and Unreleased Content
- Pre-orders can be canceled up to 24 hours before release date
- Full refund issued to original payment method within 5-10 business days
- After release date, standard digital product policies apply
Creator Storefronts
For Creators
- Creators can close their storefront anytime from the Dashboard
- Existing customer purchases remain accessible
- Storefront closure is irreversible - all custom themes and settings are deleted after 30 days
For Customers
- If a creator closes their storefront, you retain access to all purchased products
- Downloads remain available from your Library
Platform Changes
FairFate reserves the right to:
- Cancel or modify services with 30 days notice
- Refund affected customers on a pro-rata basis
- Migrate your account to alternative services where applicable
Questions?
Contact our support team:
- Email: martin@fairfate.com
- Response Time: Within 24 hours (business days)
This policy is subject to change. Significant changes will be communicated via email 30 days in advance.